1. Introduction
At NOVA Consulting, we are committed to protecting the privacy and security of our website visitors, clients, and business partners. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website or services.
By using our website or engaging with our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, we advise you to discontinue the use of our website.
2. Information We Collect
We collect different types of information to enhance our services, improve website performance, and ensure effective communication with our users.
2.1 Personal Information You Provide to Us
We collect personal data only when voluntarily provided by users through our website, contact forms, emails, or business interactions. This may include:
Full Name – Used for identification purposes.
Email Address – Required for responding to inquiries and sending important updates.
Phone Number (optional) – Used for direct communication upon request.
Company Name (optional) – If provided, helps us tailor our consulting services.
Message/Inquiry Details – Helps us understand your needs and provide the appropriate support.
2.2 Information Collected Automatically
When you visit our website, we collect certain information automatically to enhance user experience and improve our website’s performance. This includes:
IP Address – Helps with security measures and regional customization.
Device Type and Browser Information – Assists in optimizing website display and functionality.
Operating System Details – Improves website compatibility with different devices.
Page Views and Interaction Data – Helps us analyze website engagement and enhance usability.
Date, Time, and Duration of Visit – Used for internal analytics and performance tracking.
This information does not personally identify you and is used primarily for analytical purposes.
2.3 Cookies and Tracking Technologies
We use cookies and other tracking technologies to:
Enhance website functionality and user experience.
Analyze visitor interactions to improve our services.
Provide relevant content based on user preferences.
Users can manage or disable cookies through their browser settings. However, doing so may affect certain website features.
3. How We Use Your Information
We collect and process personal data for the following purposes:
To provide consulting services – Ensuring we offer solutions tailored to your business needs.
To communicate with you – Responding to inquiries, scheduling meetings, and sharing important updates.
To improve our website and services – Enhancing functionality and user experience based on visitor behavior.
To maintain security – Detecting and preventing fraudulent activities or unauthorized access.
To comply with legal obligations – Meeting regulatory requirements and responding to legal inquiries.
We do not sell, rent, or share personal information with third parties for marketing purposes.
4. Legal Basis for Data Processing
Depending on the jurisdiction and applicable data protection laws, we process personal data based on:
User consent – When you voluntarily provide information.
Contractual necessity – When data is required to fulfill service requests.
Legitimate business interests – Such as improving services and website security.
Legal compliance – When required by law or regulatory authorities.
5. How We Protect Your Information
We take appropriate security measures to protect user data against unauthorized access, alteration, disclosure, or destruction. These measures include:
Secure encryption protocols – Ensuring data is transmitted securely over the internet.
Restricted access controls – Limiting access to personal data only to authorized personnel.
Regular security assessments – Monitoring potential vulnerabilities and implementing updates.
Data anonymization (when possible) – Removing personal identifiers when data is used for analytics.
While we take all reasonable steps to protect your data, we cannot guarantee complete security, as no online platform is entirely risk-free.
6. Third-Party Services and Links
Our website may contain links to external websites operated by third parties. Please note:
We are not responsible for the privacy practices of external sites.
We encourage users to review third-party privacy policies before providing personal data.
External websites may have different data collection practices and security measures.
7. Data Retention Policy
We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
Inquiry data – Retained for up to 12 months unless further communication is required.
Client service data – Retained for as long as the business relationship exists, plus any legally required retention period.
Analytical data – Retained in an anonymized format for research and performance improvement.
After the retention period expires, personal data is securely deleted or anonymized.
8. Your Rights and Choices
Under applicable laws (POPIA, GDPR, and other privacy regulations), users have the following rights regarding their personal data:
Right to Access – Request details about the personal data we hold.
Right to Correction – Request updates to inaccurate or incomplete data.
Right to Deletion (Right to Be Forgotten) – Request removal of personal data under certain conditions.
Right to Restrict Processing – Request limitations on how we process your data.
Right to Data Portability – Request transfer of personal data to another service provider (where applicable).
Right to Object – Object to data processing for legitimate business reasons.
To exercise your rights, please contact us using the details provided in Section 10.
9. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices, legal requirements, or business operations.
Users will be notified of significant updates via our website or email.
Continued use of our website after policy updates implies acceptance of the revised terms.
We encourage users to review this page periodically for the latest privacy practices.
10. Contact Information
For any questions, requests, or concerns regarding this Privacy Policy or your personal data, please contact us at:
📍 Helen Joseph St, Newtown, Johannesburg, 2001, South Africa
📞 +27721847861
📧 [email protected]