1. Introduction
At NOVA Consulting, we strive to deliver high-quality business consulting services tailored to the needs of our clients. This Return & Refund Policy outlines the conditions under which clients may request a refund, cancellation, or modification of our services.
Since our offerings involve professional consulting and strategic planning, refunds are subject to specific conditions outlined in this policy. By purchasing and using our services, you acknowledge and agree to these terms.
2. Eligibility for Refunds
Refunds are applicable only in specific cases where service delivery does not align with agreed terms or where legal requirements mandate a refund. Refund eligibility is determined based on:
Non-Delivery of Service – If NOVA Consulting fails to deliver a confirmed service due to internal issues, a refund may be considered.
Service Cancellation by NOVA Consulting – If we are unable to fulfill a service request, a refund may be processed.
Failure to Meet Agreed Deliverables – If the service provided does not meet the terms explicitly agreed upon in writing, refund requests may be reviewed.
Technical Issues Preventing Service Completion – If unforeseen technical or legal issues prevent us from delivering the service, a partial or full refund may be considered.
Refunds are NOT granted in the following cases:
Change of mind or client decision to discontinue after work has commenced.
Incorrect information provided by the client, resulting in service inefficiencies.
Delays caused by the client’s lack of communication or failure to provide necessary details.
Situations where consulting services have been fully or partially rendered.
Each refund request is reviewed on a case-by-case basis, and NOVA Consulting reserves the right to determine eligibility based on the circumstances.
3. Cancellation Policy
3.1 Client-Initiated Cancellations
If a client wishes to cancel a service, the following conditions apply:
Before Service Commencement: Clients may request a full refund if the service has not yet started.
After Service Has Begun: Partial refunds may be considered, depending on the progress made and work already completed.
Late Cancellation: If a service is canceled after substantial work has been delivered, no refund may be granted.
3.2 NOVA Consulting-Initiated Cancellations
We reserve the right to cancel services under the following conditions:
Unavailability of necessary resources or legal constraints.
Failure of the client to meet contractual obligations.
Cases where continued engagement violates legal or ethical standards.
If we initiate a cancellation, a full or partial refund may be provided based on the stage of service completion.
4. Refund Request Process
Clients must follow the process below to request a refund:
Submit a Refund Request
Send an email to [email protected] with:
Full Name
Contact Information
Service Details (Consultation Type, Date of Purchase)
Reason for Refund Request
Review & Evaluation
Our team will assess the request within 7 business days to determine eligibility.
Clients may be asked to provide additional information if needed.
Decision & Processing
Approved refunds will be processed within 14 business days via the original payment method.
If the request is denied, the client will receive a written explanation.
5. Non-Refundable Services
Certain services are non-refundable, including:
Completed consulting sessions where knowledge and strategy have already been shared.
Custom business reports or strategic plans already delivered to the client.
Third-party services or tools purchased on behalf of the client (e.g., business research tools, software licenses).
If an issue arises regarding service quality, we offer alternative solutions such as service adjustments, additional consulting time, or credits for future services.
6. Refund Payment Methods
If a refund is approved, payments will be returned using the same payment method used for the original transaction.
Bank Transfers: Processed within 5-10 business days, depending on banking policies.
Credit/Debit Cards: May take 7-14 business days for funds to reflect.
Alternative Payment Methods: Any non-standard payment method will be processed based on mutual agreement.
7. Disputes & Chargebacks
Clients are encouraged to contact us before filing a chargeback or dispute with their payment provider. Many issues can be resolved through direct communication.
If a chargeback is filed before contacting us, we reserve the right to:
Deny future service engagements with the client.
Provide documentation to dispute the chargeback (if service was rendered as per agreement).
Charge an administrative fee for unnecessary dispute resolution costs.
8. Modifications to This Policy
We reserve the right to modify this Return & Refund Policy at any time to align with business operations and legal regulations.
Updates will be posted on this page with the effective date of the revised policy.
Clients are encouraged to review this policy periodically to stay informed.
Continued use of our services after updates constitutes acceptance of the new terms.
9. Contact Information
For refund-related inquiries, cancellations, or disputes, contact us:
📍 Helen Joseph St, Newtown, Johannesburg, 2001, South Africa
📞 +27721847861
📧 [email protected]